We specialise in Merchandise Planning

Planning Management | Planning System and Process Implementation | Building Teams and Developing People | Fashion Apparel, Footwear, Homewares, Discount Variety | Multi Brand | Small Business to Corporate | International | High Growth | Strategic Planning | Leadership | Demand Planning | Multi-Channel Retail | Wholesale


Susan has 25 years experience in Merchandise Planning in the Retail sector.  Building on a foundation of leading practice with the Foschini Group in South Africa, the past 20 years have been invested in establishing Merchandise Planning across well known Australian retailers.  This includes, but is not limited to, Best & Less and retail giant, the Cotton On Group, where she spent 3 years as Group Planning Manager across their 8 businesses trading in over 15 countries.

I would highly recommend Susan to any business that is wanting to nurture and develop talent within Merchandise Planning, she is exceptional!
— Beth Hall: Head of Group Learning at Cotton On Group

Key accomplishments in this role included:

  • driving typical Planning KPIs, resulting in a 4-7 week reduction in stock cover across all brands, without compromising comparative sales growth, and while building margin

  • the introduction and establishment of Planning as an integral part of the business

  • the successful implementation and adoption of a Planning software system

  • growing the Planning team size from 25 to 100 people, and

  • the creation, roll-out and delivery of a technical stream for Merchandise Planning within the Cotton On University.

A seasoned Executive, over the course of her career, Susan has gained extensive experience at the General Manager level, developing, integrating and managing the Planning function, in established businesses and more dynamic environments.

She is known for her collaborative style and people skills, evidenced through a strong track record in attracting and retaining highly skilled Planning professionals; often through volatility, where she brings a stabilising influence and collaboration across functions.

Find out more about our services and our 3D approach.

SMART IN PLANNING is the culmination of Susan Martin's planning career to date.  It's all in the name...




               Susan Martin – LinkedIN


The SMART IN PLANNING Team is comprised of a number of highly sought after Planning professionals, specifically selected for their experience and skill in areas such as:

  • Merchandise Planning – broad and practical experience across a variety of Retailers

  • Excel proficiency and superior skills in data and analytics

  • Planning systems experience eg Arthur / JDA Enterprise, Maple Lake / TXT and Makoro, including system (re)implementations

  • Multi Channel expertise across Retail, Online and Wholesale environments

  • Fashion, Branded, Discount Variety, Big Box, Own Label, Consumables, Homewares

  • Large corporate structures, Startups, Small business

With almost 80 years combined experience in Merchandise Planning, our team is well equipped to meet any Planning need.

Merchandise Planning typically intersects with Buying, Production, Supply Chain, Finance, IT and Operations. As Merchandise Planners are highly analytical, numerate, computer literate people with a talent for problem solving, we are well positioned to offer support across a broader scope than pure Merchandise Planning, and tend to engage and influence cross functionally, rather than operating in isolation.